Frequently asked questions

Where can I find dimensions for the products?
You can view a spreadsheet showing tech info for the full range here.

In addition a Tech drawing showing dimensions for each product are located to the right hand side of the RRP on each product page.
Where can I buy your products?
You can purchase through one of our suppliers, please contact us at with your postcode to find your closest supplier.
What is a BTU figure?
The primary function of a towel rail is to warm & dry towels however as a secondary function they can also provide a limited source of heat to a room. The heat output of a towel rail is usually referred to as its BTU (British Thermal Units) which is defined as the amount of heat energy required to heat one pound of water by one degree. The overall output of a towel rail will vary depending on its size, style & configuration.

Please note that BTUs will be reduced when your rail is covered with towels.

BTU Calculator
How do I configure a Dual Fuel set up
All of our rails can be Dual Fuel format. You can see various options for valve and element set up here suitable for all rails except the Rye, Midhurst, Fletching and Mayfield rails which have their own specific set up in Dual Fuel, please refer to rail pages for further information.
What are the benefits of Stainless Steel?
  • Hygienic
  • Durability
  • Ethically & environmentally friendly - made from 90% recycled materials & 100% recyclable
  • Will not rust/flake or corrode
  • Easy to clean
  • Blemishes/light scratches can be polished out
  • Suitable for all plumbing systems including open systems
  • Can be used in 3 different formats: Central heating, Electric only & Dual fuel
All our rails are 100% Stainless Steel meaning they will not rust or corrode*. The rails are repairable and you can change the components during the products life so if your circumstances change your rail can be reused. They contain recycled Stainless Steel and are 100% recyclable at the end of their life, making them a sustainable choice throughout the life of the product.

* under normal operating circumstances.
How to maintain the towel rails?
As our rails are Stainless Steel there is no need to use chemical cleaners, to keep the rails looking as good as the day they were fitted we recommend simply cleaning our products with a soft cotton or microfibre cloth and water. To remove small scratches on the Polished finish towel rails and brackets we recommend using a metal polish paste such as Autosol, this will cause no damage to the rail.